Customer Complaints Process

Firstly we are very sorry that you have a complaint, please be assured that we will make every effort to bring your complaint to a satisfactory conclusion.

Informal Stage

If you wish to raise an initial complaint we would request that in the first instance you please contact Needundies Customer Services by using the contact form below, alternatively you may also write to us at 'Needundies.com, Customer Services, The Barracks Business Centre, Wakefield Road, Pontefract, WF8 4HH'.

Formal Stage

We aim to resolve your initial complaint with 7 days, however if after 7 days has elapsed you believe that your complaint has not been resolved to your complete satisfaction you can escalate your complaint by writing to 'Andrew Needham, Needundies.com, The Barracks Business Centre, Wakefield Road, Pontefract, WF8 4HH' or alternatively email Andrew Needham at aneedham@needundies.com.

Please allow a further 7 days for your complaint escalation to be thoroughly investigated.

Retail Ombudsman

If after the informal and formal stages of your complaint we are still unable to resolve your complaint you may then wish to contact the 'Retail Ombudsman' by the following methods:

Website - www.theretailombudsman.org.uk

Telephone - 0203 137 8268

By Post - The Retail Ombudsman, 33 Floor Euston Towers, 286 Euston Road, London, NW1 3DP

Online Dispute Resolution

In 2016 the European Commission established a process called the ODR (Online Dispute Resolution) Platform to help facilitate EU residents a method by which they can raise a complaint about goods or services. Once a complaint has been raised on the multi-language ODR platform, the complaint can then be forwarded to the appropriate Trading Standards authority.

If you are an EU resident and if after the informal and formal stages of your complaint we are still unable to resolve your complaint you may wish to raise a complaint via the EU ODR Platform, if so then please click the following link: https://webgate.ec.europa.eu/odr/main/index.cfm